Purchase rules

Rules for buying and selling goods in the Mreklama.lt e-shop

1. Definitions

1.1. The Seller means UAB Marškinėlis, legal entity code 302497949, VAT payer code LT100005317710, registered office address: Panerių St. 26, LT-03209 Vilnius. 
1.2. Mreklama.lt means the e-shop located on www.mreklama.lt.
 
1.3. The Buyer means (1) a natural person, i.e. a person who has reached the age of majority and whose legal capacity has not been restricted by a court order; (2) a legal person; (4) representatives duly authorized by all the above persons.

1.4. The Parties means the Buyer and the Seller jointly.

1.5. Personal data means any information relating to a natural person – the data subject who is identified or who can be identified directly or indirectly by reference to such information as a personal identification number or one or more factors specific to his physical, physiological, mental, economic, cultural or social identity;

1.6. The Rules mean the Rules for buying and selling goods in the Mreklama.lt e-shop

1.7. The Account means the result of the Buyer’s registration with mreklama.lt, which results in the formation of an account that stores his personal data and order history.

1.8. The Privacy Policy means a document approved by the Seller, which provides for the basic rules for the collection, accumulation, processing and storage of personal data when using Mreklama.lt.

2. General provisions

2.1. The Buyer shall accept the Rules after having read them and ticked the box next to the statement: ‚I have read and agree to the rules for the purchase and sale of goods in the Mreklama.lt e-shop‘. Once the Rules are accepted in such a way, they turn into a binding legal document for the Parties, which sets out the rights and obligations of the Buyer and the Seller, the terms and conditions of purchase and payment for the goods, the procedure for delivery and return of the goods, the liability of the Parties, and other terms and conditions relating to the purchase and sale of goods on mreklama.lt.

2.2. Only Buyers, as defined in point 1.3 of the Rules, have the right to purchase on mreklama.lt. Upon accepting the Rules and having read the Privacy Policy (point 2.4 of the Rules), the Buyer confirms that he has the right to purchase goods on mreklama.lt.

2.3. In case of necessity or under the circumstances provided for by law of the Republic of Lithuania, the Seller shall have the right to replace, amend or supplement the Rules. Buyers will be informed of this when logging in to Mreklama.lt or mreklama.lt to purchase goods for the first time after the entry into force of the new version of the Rules. To ensure that Buyers are aware of any amendments to the Rules, a link to the new version of the Rules will be sent to the email addresses provided by Buyers to the Seller. The new version of the Rules shall enter into force upon its publication on Mreklama.lt.

2.4. The Buyer must read the Privacy Policy approved and made public by the Seller. The Buyer expresses his consent or disagreement with specific ways of using the Buyer’s personal data in the Privacy Policy itself in accordance with the procedure set out in it.

2.5. If the Seller has the right or obligation to provide the Buyer with information or documents by e-mail, it shall in all cases be the Buyer’s responsibility to provide the Seller with a valid e-mail address belonging to the Buyer.

3. Ordering goods, the moment of creation of purchase-sale legal relationship

3.1. The Buyer may order goods on mreklama.lt by choosing any following mode:

3.1.1. By registering online at mreklama.lt (by entering a login name and a password);
3.1.2. Via the internet without registering on mreklama.lt (as a visitor);

3.2. When ordering goods in one of the modes specified in points 3.1.1 – 3.1.2 of the Rules, the Buyer must indicate in the relevant information fields provided by the Seller his personal data required for the proper performance of the order, as stipulated in the Privacy Policy .

3.4. Once the Buyer chooses the goods or services to be purchased, forms a shopping cart and completes all the steps of the order, the last of which is the selection of the payment method and the confirmation of the payment of money to the Seller’s account, a legal relationship of sale and purchase is deemed to be established and a contract of sale between the Seller and the Buyer is deemed to be concluded. The Seller shall send the Buyer a link to the applicable Rules together with the order confirmation to the e-mail address provided by the Buyer.

3.5. Each order placed by the Buyer is stored in the mreklama.lt database.

3.6. The Seller shall not be liable for any layouts provided by the Buyer for manufacture, nor for any material provided by the Buyer in which any copyright material is used. The Seller shall not check the layouts submitted. Before submitting the layout, the Buyer shall ensure that no spelling, punctuation or grammatical errors have been left out, that the layout of the publication does not contain images of poor quality or low resolution, that there are no other layout errors, and that the layout has been prepared in accordance with a good practice. After uploading the layout of the publication to be printed to mreklama.lt, the Buyer shall confirm that his layout is correctly prepared for printing by ticking the box next to the statement: ‘I confirm that the uploaded files are properly prepared for printing and I understand that mreklama.lt will not check the suitability of the uploaded files for printing’.

3.7. The Seller reserves the right to check the content and to withdraw orders containing, for example, the content prohibited by law of the Republic of Lithuania, the obscene and violent content, pornography or other content unacceptable to the public.
If the orders placed via mreklama.lt self-service system do not comply with the content standards of the Republic of Lithuania and mreklama.lt printing house, the printing house reserves the right to withdraw the order without prior notice and refund the money to the Buyer’s account within 5 business days.

3.8. The Seller shall not be liable for any error made by the Buyer in the choice of finishes, quantity or product type.

3.9. With due consideration of the specific nature of the manufacture of printed products, the Parties agree that the quantity tolerance may be up to 5% of the quantity of the goods specified in the order. If the quantity of the goods delivered by the Seller is within the tolerance limit set out in this point, the Buyer shall accept the goods as conforming to the order and shall not request the manufacture and delivery of additional goods up to the quantity ordered at the same price. 

4. The rights of the Buyer

4.1. The Buyer has the right to buy goods and order services on mreklama.lt in accordance with the procedure set out in these Rules.

4.2. The Buyer has the right to cancel the order in accordance with the procedure set out in these Rules.

4.3. The Buyer has the right to withdraw from the contract in accordance with the procedures set out in these Rules.

4.4. The Buyer has the right to replace or return the purchased goods in accordance with the procedure set out in the Rules.

4.5. The Buyer has other rights set out in these Rules, the Privacy Policy and law of the Republic of Lithuania.

5. Obligations of the Buyer

5.1. When using mreklama.lt, the Buyer is obliged to fulfill his obligations, to comply with these Rules, the Privacy Policy, other terms and conditions explicitly indicated on mreklama.lt, and not to violate law of the Republic of Lithuania.

5.2. The Buyer shall pay for and receive the goods or services ordered in accordance with the procedure set out in these Rules. 

6. The rights of the Seller

6.1. The Seller has the right to modify, suspend or terminate the operation of specific the functions of mreklama.lt in full or in part, as well as to modify the layout of the elements of mreklama.lt.

6.2. The Seller has the right to suspend or terminate the operation of mreklama.lt. In this event, all the Buyer’s orders accepted and confirmed shall be completed and no new orders shall be accepted.

6.3. The Seller has the right to change the scope or manner of provision of the services provided by mreklama.lt, to suspend or terminate the provision of services in full or in part, to charge for all or specific services.

6.4. Should the Buyer attempt to undermine the stability or security of mreklama.lt or fail to discharge his obligations, the Seller shall have the right to immediately and without prior notice restrict or suspend the Buyer’s access to mreklama.lt or, in exceptional cases, eliminate the Buyer’s Account.

6.5. The Seller has other rights set out in these Rules, the Privacy Policy, other mreklama.lt documents and law of the Republic of Lithuania.

7. Obligations of the Seller

7.1. The Seller shall provide the Buyer with the opportunity to use the services provided by mreklama.lt under the terms and conditions set out in these Rules and other mreklama.lt documents.

7.2. The Seller shall, in a clear and comprehensible manner, provide the Buyer with the information enacted in Article 6.2287 of the Civil Code of the Republic of Lithuania on mreklama.lt.

7.3. The Seller shall respect the Buyer’s privacy and process the Buyer’s personal data only in accordance with the Rules, the Privacy Policy and law of the Republic of Lithuania.

7.4. Prior to placing the order, the Seller shall inform the Buyer about the suspension or termination of the mreklama.lt functions relevant for the completion of the order, as well as about the amendments referred to in points 6.2 – 6.3 of the Rules. The provision of information on mreklama.lt shall be deemed to be an adequate notification.

7.5. The Seller shall deliver the goods ordered by the Buyer and receive the goods returned by the Buyer in accordance with the terms and conditions set out in the Rules.

7.6. If the Seller is unable to deliver the goods ordered to the Buyer due to serious circumstances, the Seller shall offer the Buyer equivalent goods or goods that are as similar as possible in terms of their qualities. If the Buyer refuses to accept goods that have been offered as equivalent or similar ones, the Seller shall refund the money paid by the Buyer within 14 (fourteen) business days in the case of prepayment, and in all events cancel the order.

7.7. If the Seller disagrees with the Buyer’s claims, the Seller shall provide the Buyer with a detailed reasoned written response no later than within 14 (fourteen) calendar days from the date of receipt of the Buyer’s request, unless laws of the Republic of Lithuania and of the European Union provide otherwise.

7.8. The Seller shall fulfil other obligations imposed on the Seller by the Rules, the Privacy Policy and law of the Republic of Lithuania.

8. Prices, terms of payment and terms of delivery

8.1. The prices of the goods in the completed order are quoted in euros, including the VAT rate applicable at that time in accordance with law.

8.2. The Buyer may pay for the goods ordered in one of the following ways:

8.2.1. By e-banking;
8.2.2. By bank transfer;

8.4. By accepting the Rules, the Buyer gives his consent to the submission of the purchase documents, i.e. the VAT invoices, to the Buyer by electronic communication means: to the e-mail address indicated in the Buyer’s registration form, no later than before the moment of handing over the goods to the Buyer. VAT invoices shall specify the goods selected, the quantity, the discounts granted, the final price of the goods, including all taxes, and any other information required to be provided to comply with the legislation regulating bookkeeping.

8.5. The Seller shall also place the VAT invoices of the goods purchased by the Buyer in the ‚My Account‘ section of mreklama.lt. Once the order is placed, the Buyer will be able to view the invoice for the order in ‘My Account’ and print it out.

8.6. Once the Seller confirms the order, the price of the goods may not be changed, unless the price of the goods changes due to a technical error in the information systems or other objective causes beyond the Seller’s control. If in this case the Buyer does not agree to buy the goods at a new price, the Buyer may cancel his order by notifying this to the Seller within 2 (two) business days. Upon cancellation of the order in accordance with the procedure set out in this point, all amounts paid by the Buyer shall be refunded to the Buyer.

9. Delivery of goods

9.1. At the time of placing the order for goods, the Buyer may choose one of the methods of delivery of goods set out in points 9.2 – 9.3 of the Rules. The terms and prices of the delivery of the goods are specified in the order confirmation.

9.2. If the Buyer chooses the home delivery service at the time of ordering:

9.2.1. The Buyer must indicate the exact place for the delivery of goods.
9.2.2. The Buyer must receive the goods himself. When collecting goods, the Buyer must present a valid proof of identity (an ID card, a passport or a new driving license). If the Buyer cannot collect the goods himself while the goods are delivered to the address specified by the Buyer, the Buyer shall have no right to lodge a complaint to the Seller for handing over the goods to a wrong person.
9.2.3. Goods are delivered by the Seller or its authorized representative.
9.2.4. The home delivery service fee does not include a fee for bringing the goods ordered inside.

9.3. If the Buyer chooses to have the goods delivered to a VENIPAK automated parcel locker at the time of placing the order:

9.3.1. Vienipak automated parcel lockers allow for placing goods weighting less than 30 kg. Goods heavier than 30 kg cannot be delivered to automated parcel lockers.
9.3.2. To collect goods at Venipak automated parcel lockers, only one type product with a weight less than 30 kg can be ordered in each order.
9.3.3. A parcel must be collected from the Venipak automated parcel locker within 5 (five) calendar days after the Seller informs the Buyer by e-mail that the goods are available for collection.
9.3.4. The terms of delivery and the fee applicable to the Buyer is indicated in the order confirmation.

9.4. The Seller shall deliver goods to the Buyer within the time limits specified in the descriptions of goods. These time limits are preliminary. By accepting these Rules, the Buyer agrees that under exceptional circumstances the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In such a case, the Seller shall immediately contact the Buyer and arrange for the time limits and other conditions for delivery of goods. 

9.5. The Seller shall be exempted from liability for breach of the time limits for delivery of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or due to circumstances beyond the Seller’s control.

9.6. At the time of delivery of the goods to the Buyer, the Buyer shall inspect the condition of the parcel and the product (goods) together with the Seller or its authorized representative, and sign the handover-acceptance document. Once the Buyer signs the handover-acceptance document, the goods shall be deemed to have been handed over in good condition, with no damage attributable to defects other than manufacturing defects and no discrepancies in the composition of the product (goods) (such as can be identified by an external inspection of the goods). If the Buyer notices that the packaging of the delivered goods is damaged (crumpled, wet or otherwise externally damaged), that the product (goods) is damaged and/or that the product (goods) is not in the proper condition, the Buyer shall note this in the handover-acceptance document and, in the presence of the Seller or its representative, shall draw up a free-form parcel and/or the product (goods) damage/mismatch certificate. If the Buyer fails to do so, the Seller shall be exempted from liability with regard to damage to the goods, where such damage is not attributable to a manufacturing defect, and with regard to inconsistencies in the composition of the goods, provided only that such inconsistencies can be identified by the external inspection of the goods.

9.7. The risk of accidental loss or damage to the goods shall pass to the Buyer from the moment when the goods are handed over to the Buyer.

9.8. If, in accordance with points 9.2 – 9.4 of the Rules, the Buyer fails to collect the goods within the time limit set or the goods cannot be delivered to the Buyer, while the Buyer paid for the goods and their delivery, the Seller’s representatives shall contact the Buyer to arrange for an alternative time and/or method of delivery. If the Buyer still does not collect the goods or the goods cannot be handed over, the order will be cancelled and the money paid for the goods will not be refunded.

10. Quality warranty and shelf life for goods

10.1. The characteristics of each product sold by mreklama.lt are specified in the product description attached to each product.
10.2. The goods offered by the Seller are of proper quality, i.e. the characteristics of the goods comply with the description of the goods. The product is deemed to be in conformity with a consumer contract of sale if:
10.2.1. The product conforms with the description provided by the Seller, which the Seller provides as a sample for advertising that product on mreklama.lt;
10.2.2. The product is fit for the intended use of this type of goods;
10.2.3. The product meets the quality characteristics that are generally typical for the goods of the same type and that the Buyer can reasonably expect based on the nature of the product and the public statements, including advertising and labelling, made by the manufacturer of the product with regard to the product’s specific characteristics.

10.3. The Seller shall not be liable for the fact that the size, shape, colour or other parameters of the goods on mreklama.lt may not match the size, shape, colour or other parameters of the actual goods due to the characteristics of the display used by the Buyer or other technical reasons. The Buyer is advised to read the product description.

11. Right to withdraw from the contract of sale, the procedure for return and replacement of goods

11.1. The right to withdraw from the contract of sale

11.1.1. The Buyer may not exercise the right of withdrawal from the contract of sale because all the contracts concluded by mreklama.lt meet the criteria set out in Article 6.22810(2) of the Civil Code of the Republic of Lithuania, that is to say, the contracts for goods made to the consumer’s specific instructions, which are not pre-manufactured and which are made on the basis of the consumer’s personal choice or instruction, or for goods which are expressly tailored to the consumer’s personal needs, are not subject to the right of withdrawal.

11.2. Rules on replacing and returning the adequate quality goods

11.2.1. If the Buyer does not like the shape, size, colour, model or completeness of the goods purchased on mreklama.lt, the goods shall not be subject to replacement and return in accordance with the Retail Trade Regulation approved by Decision No.738 of 22 July 2014 of the Government of the Republic of Lithuania, which stipulates that printed books, reproductions, and other products of the printing industry are not subject to return.

11.3. Rules on replacing and returning the inadequate quality goods

11.3.1. The defects of the sold goods shall be eliminated, the defective goods shall be replaced or returned in accordance with the procedure set out in the Rules and in accordance with the requirements of law of the Republic of Lithuania.

11.3.2. If the Buyer purchases the goods of inappropriate quality and notes this in the handover-acceptance document for the goods, or the inappropriate quality of the goods is manifested by a manufacturing defect that existed at the time of purchase of the goods or non-compliance with the specifications specified by the manufacturer, the Buyer may return the goods and, at his option, may demand:

11.3.2.1. The Seller to remedy the defects in the goods free of charge, within a reasonable period of time if the defects can be remedied;
11.3.2.2. Reduction of the purchase price proportionally;
11.3.2.3. Replacement of the goods with the goods of equivalent adequate quality, unless the defects are minor or were caused by the fault of the Buyer;
11.3.2.4. Refunding the price paid and withdrawal from the contract of sale provided that the sale of inadequate quality product is the material breach of the order.

11.3.3. The Buyer may choose only one of the remedies provided for in point 11.3.2 of the Rules. The Buyer must express his choice when returning the goods. If the Buyer chooses the remedy provided for in point 11.3.2 and the Seller is unable to implement this remedy, the Seller shall offer an alternative remedy provided for in point 11.3.2. The Buyer is not entitled to change the remedy chosen. The Buyer does not have the right to terminate the contract if the shortage of the goods is minor.

11.3.4. In order to return the goods, the Buyer must follow the steps as described below:

11.3.4.1. To notify the Seller about this by e-mail: info@mreklama.lt, the goods to be returned must be indicated in the message;
11.3.4.2. To submit a document of purchase of goods;
11.3.4.3. To submit a free-form request.

11.3.5. The Buyer may exercise the right to return inadequate quality goods within 14 (fourteen) calendar days from the date when the goods were handed over to him.

11.3.6. The Seller shall have the right not to receive the Buyer’s returns if the Buyer does not comply with the return procedure set out in the Rules.

11.3.7. The Buyer shall pay for the costs of delivery of the goods and the costs of returning the goods, and the Seller shall reimburse the Buyer for the costs of delivery and return of the goods provided that the Seller is satisfied that the goods were returned due to inadequate quality, unless the Rules provide for otherwise. Returns are subject to point 11.5 of the Rules.

11.3.8. Money shall be refunded to the Buyer within 14 (fourteen) calendar days after the receipt by the Seller of the Buyer’s message about the inadequate quality of the goods, and, if the goods are not returned by the Buyer to the Seller, the time limit set out in this point shall be calculated from the date of return of the goods to the Seller. By accepting these Rules, the Buyer agrees that money will be refunded to the Buyer’s bank account unless the Buyer and the Seller agree otherwise.

11.3.9. Money will not be refunded for those goods that are damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules of use or storage of the goods are violated, or the goods are used improperly or not according to their intended purpose. .

11.4. Replacement and return of goods in the vent of delivery of wrong goods

11.4.1. If wrong goods are delivered to the Buyer, the Buyer shall immediately, but no later than within 2 (two) business days, inform the Seller by e-mail info@mreklama.lt or by phone number +370 6727 0769. The Seller shall collect such goods and replace them with suitable ones at its own expense. In the event that the Seller does not have the goods ordered, the Seller shall refund to the Buyer the money paid for the product (goods). Money shall be refunded to the Buyer within 14 (fourteen) calendar days after the receipt by the Seller of the Buyer’s message about withdrawal from the contract, and, if the goods are not returned by the Buyer to the Seller, the time limit set out in this point shall be calculated from the date of return of the goods to the Seller. By accepting these Rules, the Buyer agrees that money will be refunded to the Buyer’s bank account unless the Buyer and the Seller agree otherwise.
11.4.2. The procedure for returning goods and refunding money is set out in point 11.5 of the Rules

11.5. The procedure for returning goods and refunding money

11.5.1. The Buyer may only exercise the right to return the goods if the time limit for returning the goods is not missed, the goods are not damaged or substantially altered in appearance, and the goods were not used. All the goods returned must have the authentic labels, protective bags and original packaging.
11.5.2. Any gifts that were provided with the goods purchased must be returned at the same time.
11.5.3. When returning the goods, the Buyer must indicate the sender’s address and pack the goods properly so that they would not be damaged during delivery. The Seller shall not refund money for goods if they are damaged during delivery. The Seller shall not be liable for parcels that are sent with incorrect packaging or address, or if they are lost or damaged during delivery.
11.5.4. If the Buyer buys a set of goods on mreklama.lt, the Buyer shall return to the Seller the full set of goods, i.e. the Buyer’s right to return of goods shall be limited to all the goods in the set. If at least one item in the set of goods does not meet the requirements set out in point 11.5.1 of the Rules, the Seller shall have the right not to receive the return of the full set of goods.
11.5.5. After exercising the rights provided for in points 11.1 – 11.4 of the Rules, the Buyer shall comply with the requirements for the return of the goods set out in the Rules and the procedures set out therein.
11.5.6. The Buyer may return the goods either by delivering them himself, by returning them via a courier or by sending them by post. The goods must be returned to the Seller to the address indicated by the Seller in the acknowledgement of receipt of the message on return sent to the Buyer. 
11.5.7. If the Buyer exercises the rights set out in points 11.3-11.4 of the Rules, money shall be refunded to the Buyer within 14 (fourteen) calendar days after the receipt by the Seller of the Buyer’s message, and, if the goods are not returned by the Buyer to the Seller, the time limit set out in this point shall be calculated from the date of return of the goods to the Seller. 
11.5.8. By accepting these Rules, the Buyer agrees that money will be refunded to the Buyer’s bank account unless the Buyer and the Seller agree otherwise.
11.5.9. Upon exercise of the rights set out in points 11.3 – 11.4 of the Rules, the Buyer shall be refunded: the price of the product (goods), delivery costs and return costs.
11.5.10. The cost for delivery of the goods shall not be refunded if the Buyer chooses a delivery method other than the cheapest one offered by the Seller and published HERE.
11.5.11. The Seller shall have the right not to refund to the Buyer any amounts paid by the Buyer until the goods are returned to the Seller and are checked for compliance with point 11.5.1 of the Rules.
11.5.12. If a price difference arises when the goods are replaced, the Buyer shall settle accounts with the Seller according to the recalculated prices.

12. Liability

12.1. The Buyer shall be liable for the acts performed using mreklama.lt.

12.2. Once registered, the Buyer shall be responsible for the storage and/or transfer of his login data to third parties. If the services provided by Mreklama.lt are used by a third party who logs in to Mreklama.lt using the Buyer’s login data, the Seller shall consider this person to be the Buyer.

12.3. The Seller shall be exempted from any liability in cases where losses arise because the Buyer, regardless of the Seller’s recommendations and his obligations, fails to read these Rules, the Privacy Policy, though he was provided with the opportunity to do so.

13. Exchange of information

13.1. The Seller shall send all notices in accordance with the procedure provided for in these Rules and the Privacy Policy to the Buyer’s e-mail address or as a SMS message to the Buyer’s phone number indicated by the Buyer during registration or when ordering goods.

13.2. The Buyer shall send all notices and questions by the communication means indicated in the Contacts section of the Seller’s mreklama.lt. 

14. Final Provisions

14.1. These Rules have been drawn up in accordance with law of the Republic of Lithuania.

14.2. The relationships arising under these Rules shall be subject to law of the Republic of Lithuania.

14.3. Any disagreements arising out of application of these Rules shall be resolved in a way of negotiations. If the Parties fail to settle a disagreement in a way of negotiations within 20 (twenty) calendar days, disputes shall be resolved in accordance with the procedure established by law of the Republic of Lithuania.